![]() In the right pane, select Licenses and Apps.Select the row of the user that you want to assign a license to.In the Microsoft 365 Admin Center, go to the Users > Active users page.If the account you use to sign in to is listed there, but it isn't the account you use to sign in to Windows, select it, and then select Disconnect.From Start, select Settings (the gear icon) > Accounts > Access work or school.Run the Microsoft Support and Recovery Assistant (SaRA) to reset the Microsoft 365 activation state.įor manual steps or more information, see Reset Microsoft 365 Apps for enterprise activation state. Run the SaRA Office sign in issue troubleshooter. Run the Microsoft Support and Recovery Assistant (SaRA) Sign in troubleshooter Select Update options, and then select Update now. To check for updates, open an Office app (such as Word), select File, and then select Account. It is recommended that Microsoft 365 be configured to install updates automatically. Restart the device and try to activate Microsoft 365 again.Download and install available updates. ![]() From Start, type check for updates, and select Check for updates from the search results.If you aren't an admin, see How do I find my Microsoft 365 admin?. Note: Some of these troubleshooting methods can be performed only by a Microsoft 365 admin. If the issue persists, try the additional troubleshooting methods. If the issue persists, sign out of all Microsoft 365 apps, remove all folders in the following locations, and then sign in again: For example, change "association_status": "". In each file that's identified in step b, locate the association_status entry, change the association status of to disassociated, and then save the file.Open the files by using Notepad, examine the account_hints value, and identify the files that aren't associated with the account that you want to use to sign in.You'll see one file, or multiple files that have different GUIDs if there are multiple accounts. Navigate to the %localappdata%\Microsoft\OneAuth\accounts folder.If the issue still occurs, modify the OneAuth account store on the device: Sign out of all Microsoft 365 apps, and then sign in again. If the issue persists, try the steps in Can't sign in to an Office 2016 for Mac app. ![]() Open the Microsoft Word app and continue with the activation steps. ![]() Open Terminal, and then run the following command: defaults write ResetOneAuthCreds -bool YES If this error occurs when only one account is used, follow the steps that are appropriate for your device: Note: This error is expected if you're already signed in by using another Microsoft 365 account from the same tenant. Sorry, another account from your organization is already signed in on this computer When you try to activate Microsoft 365 apps, you receive the following error message even though no other account is in use: ![]()
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